Troubleshooting
Knowledge Source Is Not Updating
Use this guide when website content is not syncing, a file remains in processing, or updated information does not appear in agent responses.
Website knowledge checks
- •Confirm the URL is public and includes the correct protocol.
- •Check that robots.txt, authentication or CAPTCHA does not block access.
- •Confirm the required text is present in server-rendered page content.
- •Run the supported resync process after the source content changes.
File processing checks
- •Use a supported, text-readable file rather than an image-only scan.
- •Remove password protection before upload.
- •Split unusually large documents into focused files.
- •Delete obsolete versions so retrieval does not use conflicting content.
Test after processing
Wait until the source reports a ready state, then ask a question whose answer appears explicitly in that source. If it still fails, record the source name and test question for support.
Need more help? If the issue continues after these steps, contact AIChatVault support and include the agent, channel or integration involved and what you expected to happen.