Troubleshooting
Troubleshooting Overview
Start here when an agent answer, knowledge source, website widget or connected integration is not behaving as expected.
Before changing configuration
- •Confirm which agent, workspace and environment you are testing.
- •Record the exact question or action that failed.
- •Check whether the issue happens consistently or only in one browser, page or channel.
- •Review recent configuration, source or integration changes.
Choose the relevant guide
- •Use Agent Answers for missing, incorrect or ungrounded responses.
- •Use Knowledge Sync for website or file processing problems.
- •Use Widget Not Showing for website display and domain issues.
- •Use Integration Issues for disconnected commerce platforms or unavailable connected data.
Provide useful support details
If you contact support, include the page URL, approximate time, agent name, relevant integration and a description of the expected and actual result. Never send passwords or secret API keys.
Need more help? If the issue continues after these steps, contact AIChatVault support and include the agent, channel or integration involved and what you expected to happen.