Messaging channels
Customer conversations powered by shared agent knowledge
Automate knowledge-grounded conversations, manage messages in a unified inbox, hand off to your team and run personalized template-based campaigns.
Automate knowledge-grounded DMs, manage every conversation in one inbox and hand important chats to your team.
Messenger
Automate knowledge-grounded Messenger conversations, guide customers with quick replies and hand important chats to your team.
Route supported incoming email enquiries to the agent and manage automated email assistance from one workspace.
