Connected business AI

AI chatbot integrations.
Your tools, connected.

Connect your AI chatbot to commerce, messaging, CRM and support systems. Bring business context into the conversation—and move approved requests forward.

Your connected workspace

Knowledge → AI → Action

Shared business knowledge. Purposeful connections. A clear path to your team.

Shopify
WhatsApp
Zoho CRM
Freshdesk

Capabilities depend on your plan, permissions and the connected service.

Integration directory

Find the connection
your business needs.

Explore supported connections and their setup guides. Start with a single workflow, then expand.

18 connections

Commerce

Shopify

Product discovery, shopping guidance and supported cart and order workflows.

Supported connection
Explore integration →
Commerce

WooCommerce

Catalog-aware assistance for WordPress stores and connected commerce journeys.

Supported connection
Explore integration →
Commerce

Magento

Connect product search, configurable products and supported order assistance.

Supported connection
Explore integration →
Commerce

OpenCart

Bring product discovery, shopping context and customer support into chat.

Supported connection
Explore integration →
Messaging

WhatsApp Business

Knowledge-grounded conversations, team inbox and human handoff.

Supported connection
Explore integration →
Messaging

Instagram

Connect direct messages with your AI agent and your support team.

Supported connection
Explore integration →
Messaging

Facebook Messenger

Shared business knowledge, conversation history and human collaboration.

Supported connection
Explore integration →
Messaging

Slack

Answer in Slack, route lead and handoff alerts to your team, and take over from the alert.

Supported connection
Explore integration →
Messaging

Email

Bring supported email enquiries into your agent’s knowledge and support workflow.

Supported connection
Explore integration →
CRM

Pipedrive

Turn qualified conversations into Pipedrive leads and deals, with summaries, follow-ups and deal status back in your inbox.

Supported connection
Explore integration →
CRM

Zoho CRM

Connect leads, contacts and conversation context with supported CRM actions.

Supported connection
Explore integration →
Customer Support

Zoho Desk

Create support tickets and preserve context for human assistance.

Supported connection
Explore integration →
Customer Support

Freshdesk

Connect AI ticketing, escalation and support knowledge with your team.

Supported connection
Explore integration →
Bookings

Zoho Bookings

Use supported availability, booking and appointment workflows.

Supported connection
Explore integration →
Marketing

Zoho Campaigns

Sync consented contacts, lists and preferences for connected marketing.

Supported connection
Explore integration →
Automation

Zapier

Trigger workflows from leads and conversations, and send supported actions back.

Supported connection
Explore integration →
Developer Tools

REST API

Connect your applications to documented AIChatVault operations.

Documented API / events
Read documentation →
Developer Tools

Webhooks

Connect supported events and workflows with external business systems.

Documented API / events
Read documentation →
Connect with purpose

From authorization to a tested workflow.

01

Choose & authorize

Select a supported connection and authorize the account with the permissions your workflow needs.

02

Configure actions

Choose approved data and actions. Define the information each request needs and when confirmation is required.

03

Test before launch

Try common requests, missing information, failed connections and human handoff before customers rely on the workflow.

04

Monitor & improve

Review conversations, connection health and outcomes. Update permissions and knowledge as your business changes.

One customer journey

From a question to a useful next step.

For example, a customer asks about an order. Design the workflow so each step has the right context and permissions.

  1. 01 · Customer channel

    The request arrives through a supported website or messaging experience.

  2. 02 · Knowledge & context

    The agent uses approved knowledge and gathers the information the workflow requires.

  3. 03 · Authorized system

    A supported connection retrieves information or carries out an approved action, with required checks.

  4. 04 · Answer or handoff

    The customer receives the result, or the request moves to your team when further help is needed.

Illustrative workflow. Verification, actions and handoff depend on the selected channel and integration.

Beyond a native connection

Choose the right way to connect.

Use a documented operation where it fits. Scope custom work around a specific business outcome.

REST API

Connect your application to supported AIChatVault operations. Review authentication and plan eligibility.

Explore the API →

Webhooks

Use supported events to connect downstream systems. Review payloads and delivery behavior in the guide.

Read the event guide →

AI Actions

Define an approved task and the information it needs. Review available actions for your selected integration.

Find an integration →
Connected, with control

The right context.
The right permissions.

Only expose the data and actions your workflow needs. Review business-changing actions, customer consent and escalation paths before deployment.

  • Authorize narrowly scoped access.
  • Configure approved actions and confirmation steps.
  • Review conversations and connection status.
  • Keep notices and consent aligned with data transfers.
Explore security & data protection →
Missing a tool?

Let’s discuss your workflow.

Share the platform, information and outcome you need. We’ll review API, webhook or custom integration options against technical feasibility and scope.

A request is not a commitment to development or a release date.

AI chatbot integration questions.

What are AI chatbot integrations?

Integrations connect an AI agent with customer channels or business systems so it can use relevant context and supported workflows.

Can one agent use several integrations?

Yes. A configured agent can share approved knowledge across supported channels while each connection retains its own permissions and settings.

Do I need coding skills?

Many native connections use guided configuration. API, webhook or custom work may require a developer.

Can I connect WhatsApp, Instagram or Messenger?

The directory links to setup and capability information for all three channels. Provider account requirements and permissions apply.

Can AIChatVault connect to my CRM or help desk?

Explore Zoho CRM, Zoho Desk and Freshdesk in the directory. Other requirements can be reviewed as scoped API or custom workflows.

Do integrations cost extra?

Availability depends on your AIChatVault plan, the connected platform and any third-party fees. Review current pricing and the integration guide before connecting.

Can I use integrations on my website and messaging channels?

Supported channels can use the agent’s configured knowledge and connections. Review each channel’s capabilities and test the complete journey; not every interface supports the same actions.

What if my tool is not in the directory?

Use the integration-request form to describe the platform, API documentation and desired workflow. The team can assess a supported API, webhook or custom option.

What should I test before going live?

Test authorized and unauthorized requests, missing information, unavailable services, confirmation steps and human escalation. Use representative customer questions and verify the results in the connected system.

Can I limit what an integration can do?

Start with narrowly scoped provider permissions and only the actions your workflow needs. Available controls differ by connection, so follow its setup guide and review access with your administrator.

Where do I find setup instructions?

Each directory entry links to its integration page or developer documentation. Follow the account prerequisites and setup steps for the connection you choose.

How are sensitive actions handled?

Define permitted actions and use the confirmation or human-review controls required by the workflow. Test permissions and escalation before wider use.