Turn Your Existing Support Inbox Into an AI-Powered Conversation Channel.
Keep using the email address your customers already know. Forward it to AIChatVault to answer suitable questions using your business knowledge, understand supported attachments, keep conversations threaded, and bring in your team whenever human help is needed.
AIChatVaultAI + Business KnowledgeNo New Inbox. No Platform Approval. No Change for Your Customers.
Connect by forwarding your existing support address to the unique AIChatVault inbox created for your agent.
Customers continue emailing the business they already know — nothing changes on their end.
Use Gmail, Outlook, Yahoo or a supported custom-domain mailbox — forwarding works the same way everywhere.
No Meta-style platform approval or per-provider API integration required for the forwarding workflow.
Forwarding Setup Without the Usual Friction.
When supported providers send a forwarding confirmation email, AIChatVault can detect the confirmation information and surface it during setup — instead of leaving you to dig through your inbox for it.
View Email Setup Guide →a8f3…@in.aichatvault.com
Answers Built From Your Business Knowledge.
The same knowledge your agent uses everywhere else — your website, documents, FAQs and policies — grounds every email reply.
AIChatVaultKnowledge
Understand What's Inside Customer Attachments.
Customers naturally send invoices, screenshots, PDFs and documents by email — AIChatVault reads them, not just the message around them.
"I can see invoice #4821 for €249.00, dated March 3rd — how can I help with this?"
Analyze supported photos and screenshots for visual context.
Transcribe supported audio so the AI can understand what was said.
Read supported PDFs and bring relevant content into the reply.
Extract usable text while safely handling unreadable files.
One Conversation. One Familiar Email Thread.
Email is different from chat channels — the whole back-and-forth stays exactly where your customer expects it: in their inbox, as one continuous thread.
Can I return this product?
Yes. According to our return policy, you have 30 days from delivery.
Okay, what do I need to send back?
You'll need the item in its original packaging along with the receipt.
Follow-up messages stay connected to the same conversation — not fragmented into unrelated emails.
Customers continue replying through the business email workflow they already know.
AIChatVault uses the ongoing conversation instead of treating every email as an unrelated request.
Support That Follows Your Schedule.
Set when AI assistance is available and configure the message customers receive outside those hours — plus how every reply is signed.
Let AI Handle the Routine. Bring In Your Team When It Matters.
When a conversation needs human attention, AIChatVault can pause automated replies and let your team continue directly from one workspace. When the issue is resolved, AI can resume.
Can I return this if I don't have the original receipt?
Let me check that for you — one moment…
Turn Important Emails Into Actionable Customer Context.
When a conversation qualifies for human assistance, AIChatVault can create the customer contact and lead while preserving the conversation context for connected workflows.
Every Email Should Be Handled Once — and Handled Safely.
Inbound requests are verified before processing.
Provider retries don't create duplicate AI replies.
Automated responses and delivery failures are recognized to help prevent email loops.
Outbound responses are tracked through sending states.
Email Is One Channel. AIChatVault Connects the Customer Journey.
AIChatVaultWhere Email Support Makes the Most Sense.
Answer routine support questions and involve your team when needed.
Handle common guest questions using property information, policies and connected knowledge.
Help with product, policy and supported order-related questions.
Answer customer questions while capturing important conversations for team follow-up.
Email + AIChatVault, explained.
Keep Your Inbox. Add AIChatVault.
Turn the email address your customers already use into a knowledge-grounded AI and team support channel — without changing the customer experience.