An AI Shopping Assistant That Acts Inside Your Shopify Store

AIChatVault connects an AI agent to your live Shopify store data — products, collections, orders, discounts, and customer accounts. Unlike a basic chatbot, it searches your catalog in real time, displays product cards, helps customers add items to their actual Shopify cart, and handles post-purchase tasks like order tracking and return eligibility — all through natural conversation.

Connection uses Shopify's official OAuth authorization flow. You click Connect Shopify in AIChatVault, are redirected to your Shopify admin to approve the required permissions, and return with a secure access token. Your product catalog syncs automatically. The access token is encrypted at rest.

Yes. AIChatVault registers Shopify webhooks for product create, update, and delete events at connection time. When you add or change a product in Shopify, the change reflects in AIChatVault automatically. You can also trigger a manual re-sync from the dashboard at any time.

Yes — and it uses your real Shopify storefront cart, not a separate AIChatVault cart. When a customer adds a product through chat, it is added to their active Shopify session via Shopify's native storefront cart API. They check out normally through your store's checkout flow.

Order status, return eligibility, and cancellation requests all require the customer to provide both the order number and the email address used on the order. Both must match before any data is returned or any action is taken.

Yes, fully. Each AI action — product search, order lookup, cart, return eligibility, cancellation, discount validation, cross-sell, profile updates — is an individual toggle in your AIChatVault dashboard. You enable only the actions that fit your store's needs.

No. AI-assisted cancellation follows a four-step process: identity verification, eligibility check (unfulfilled orders only), explicit customer confirmation, and then execution. Fulfilled orders cannot be cancelled through chat and are redirected to returns.

AIChatVault uses a Shopify Theme App Extension. After connecting your store, click Open Theme Editor from your AIChatVault dashboard, navigate to App Embeds in the Shopify Customize panel, and enable AIChatVault. Your Chatbot ID configures automatically — no manual entry required.

You set your return policy in AIChatVault: the window length (1–365 days), whether it counts from the order date or fulfillment date, and any order tags to exclude (e.g. "final-sale"). The AI checks eligibility against these rules every time a customer asks.