AI Conversations
Knowledge-grounded replies
WhatsApp Business Platform × AIChatVault
Turn WhatsApp Business into an AI-powered customer engagement workspace.
Automate customer conversations with your business knowledge, manage every message in one inbox, hand conversations to your team when needed, and run personalized WhatsApp campaigns—all from AIChatVault.
AI Auto-RepliesUnified InboxHuman HandoffTemplatesCampaigns
Team Inbox
Every conversation in one place
Human Handoff
Seamless AI-to-team takeover
Campaigns
Personalized template messages
WhatsApp ×AIChatVaultCustomer engagement
✓ Meta Signup✓ Templates✓ Opt-in Controls✓ Health Monitoring
Everything working together
One WhatsApp workspace. Four powerful capabilities.
Automate the right conversations, involve your team at the right moment, and keep customers engaged from one connected platform.
AUTOMATE
AI ConversationsUnderstand customer questions across text and supported media, then respond using the business knowledge connected to your AI agent.
Customer: Where is my order?AI: Let me help with that.
ORGANIZE
Team InboxSee every WhatsApp conversation, ownership state and customer message in one shared view.
All 24Needs Help 3
COLLABORATE
Human HandoffMove conversations from AI to your team without losing context or confusing the customer.
AIAI active→SKSarah · Support
ENGAGE
WhatsApp CampaignsSend personalized approved-template campaigns to contacts who are eligible to receive them.
Sent1,846 / 2,482
Built-in essentials✓Meta Embedded Signup✓Approved Templates✓Personalization✓Analytics✓Connection Health✓Opt-in Controls
One connected product
Every WhatsApp journey, orchestrated in one place.
Support customers when they reach out and continue the relationship with relevant, approved campaigns.
AIChatVault WhatsApp WorkspaceInbound service and outbound engagementAIChatVault orchestration
Business knowledge+Conversation context+Team controls
INBOUND SERVICE
AI + TEAMTurn customer messages into helpful outcomes
01Customer message
→Text, image, voice, document or location arrives on WhatsApp
✦02AI understands
→Intent, supported media, context and business knowledge
✓03Assist or hand off
→AI answers or your team steps in
◎04Resolve
Continue with full conversation context
OUTBOUND ENGAGEMENT
TEMPLATE-BASEDReach eligible contacts with relevant campaigns
♙01Eligible audience
→Selected opted-in contacts
▣02Approved template
→Synced from your Meta account
{ }03Personalize
→Map customer-specific variables
04Send & monitor
Launch and follow delivery progress
✓One connected number✓Shared customer context✓Clear AI and human ownership✓Operational visibility
Knowledge-grounded AI
Turn your business knowledge into instant, trusted answers.
Build your AI Agent using websites, documents, Q&A and business data in your Knowledge Base. AIChatVault finds the relevant context and turns it into a clear WhatsApp response when a customer asks.
✓Consistent answersRespond from the same approved information every time.
✓Faster customer assistanceHandle suitable everyday questions without making customers wait.
✓One agent, multiple channelsReuse your connected knowledge beyond WhatsApp.
Knowledge EngineLive answer generationCONNECTED KNOWLEDGE
↗WebsiteSynced content✓
▤DocumentsPolicies & guides✓
?Q&AApproved answers✓
▣Business dataProducts & context✓
AIChatVault found the right contextReturn policy · Updated recently
GroundedWhatsApp conversationAI ACTIVE
1Connect knowledge→2AI finds context→3Customer gets an answer
More than text
Understand more of what customers send on WhatsApp.
Customer conversations aren’t always text. AIChatVault can turn supported WhatsApp media into useful context so your AI agent can better understand what the customer is asking.
TextImagesVoice & AudioDocumentsLocation
Customer sendsAIChatVault understands
Product photoImage attachment
Visual context understoodReady for the AI to use
✓0:18 voice noteAudio attachment
Voice transcribedIntent understood
✓invoice.pdfDocument attachment
Content extractedAdded to conversation context
✓Shared locationLocation attachment
Location context usedApplied when relevant
✓Unified WhatsApp inbox
Every conversation, visible and manageable.
Your team can read the full thread, see incoming and outgoing messages, reply directly, take over from AI and return resolved conversations to automation.
Prioritize conversations that need attention
Know whether AI or a person owns the thread
Resolve conversations without losing context
17 AI Active3 Need Human Help
WhatsApp Inbox● Connected
All 24Needs Help 3AI Active 17Resolved 4
SKSarah KhanI need help changing my order.Needs help
RSRahul ShahWhat's my order number?AI active
AMAna MartinsI'd rather speak to someone.Resolved
Sarah KhanAI paused
CustomerI need help changing my order.
AIChatVaultSure. What is your order number?
CustomerI'd rather speak with someone.
↗ Human assistance requested · Assigned to Support
Take over conversation
Ready to bring AI and your team together?
Create your account, set up an AI agent, then connect WhatsApp.
Human handoff
AI knows when your team should step in.
AIChatVault can recognize when a conversation needs human attention and move it into a structured human handoff workflow.
✓When a human takes over, AI steps aside until the conversation is resolved.Conversation ownershipAI and human support working togetherAI ACTIVEHANDOFFTEAM ACTIVEAI RESUMES
01☏
Customer messageA request arrivesAI owns conversation02✦
AI analysisIntent and contextUnderstanding request03!
Human neededHandoff triggeredAI pauses here04▤
Team inboxFull context visibleTeam notified05↗
Human replyTeam takes overHuman owns conversation06✓
Resolve & resumeReturn to AIAutomation continuesClear ownership at every momentThe customer receives one coordinated conversation while AI and your team always know who should respond.
AI respondingHandoff requestedTeam respondingResolved
Message templates↻ Sync from Meta
order_updateTransactional · EnglishAPPROVED
seasonal_offerMarketing · EnglishPENDING
appointment_reminderUtility · EnglishAPPROVED
old_promotionMarketing · EnglishPAUSED
WhatsApp templates
Bring approved message templates into one workspace.
Sync WhatsApp message templates from Meta and use them across supported customer communication workflows. See approval state at a glance, from approved and pending to rejected or paused.
WhatsApp campaigns
Personalized campaigns, built around approved templates.
Build WhatsApp campaigns and send personalized messages to eligible contacts through your connected WhatsApp Business account.
Make every approved message feel relevant.
Map template variables to contact name, phone, email or fixed text. AIChatVault resolves the selected values for each eligible recipient before sending.
Campaign→Eligible contacts→Personalized template→WhatsApp
Create WhatsApp campaign
CAMPAIGN NAMESeptember customer update
APPROVED TEMPLATEcustomer_news · English
AUDIENCEActive, opted-in customers
VARIABLES{{1}} → Contact name · {{2}} → Fixed text
Preview for Ana
Hello Ana, we have an update about your membership benefits.
Hello Ana, we have an update about your membership benefits.
Review eligibility & launch
Campaign performance● Running
Recipients2,482
Sent1,846
Failed7
74% · Campaign sending…
Engage eligible contacts with personalized campaigns.
Start with an approved template, personalize it, and monitor delivery.
1
Connect with Facebook
Start Meta's familiar onboarding experience.
2
Authorize WhatsApp
Grant the required business permissions securely.
3
Select your business account
Choose the WhatsApp Business account you manage.
4
Connect your phone number
AIChatVault retrieves the relevant account and number details.
5
Start using AIChatVault
Manage conversations from your connected workspace.
Meta Embedded Signup
Connect through Meta. Start in minutes.
Authorize and connect your WhatsApp Business account through Meta's Embedded Signup experience—without copying technical credentials between disconnected screens.
Learn how to connect WhatsApp Business to AIChatVault.
Responsible messaging & operations
Controls for messaging eligibility and connection health.
AIChatVault supports WhatsApp's messaging windows and approved-template workflow for business-initiated communication.
Campaign safeguards
Customer eligibility is checked before campaign messages are sent.
✓Opt-in controls
✓Approved templates
✓Recipient eligibility
✓Phone status validation
SAMPLE WORKSPACE DATA
Connection health
Know how the channel is performing and where attention is needed.
ConnectionHealthy
Messages received1,284
AI reply rate91%
Human handoffs46
Last health check2m
AI replies1,169
SLA attention3
Errors0
Business outcomes
Help more customers without losing the human touch.
Bring automation, team attention and customer engagement into one practical workflow.
24/7✦
RESPOND FASTERRespond without delayLet AI handle suitable everyday questions immediately using the business knowledge you provide.
AI→Human
REDUCE REPETITIVE WORKFocus your teamDirect people toward conversations that actually need judgment, empathy or approval.
Conversation→Campaign
KEEP CUSTOMERS ENGAGEDContinue relationshipsUse approved WhatsApp campaigns to re-engage eligible contacts with relevant messages.
How it works
From connection to continuous customer assistance.
Connect WhatsApp
Authorize your business account through Meta.
Customer messages
A conversation arrives through your business number.
AI understands
Your agent uses context and connected knowledge.
AI or human assists
Automate the response or route it to your team.
Journey continues
Resolve the need and continue the customer relationship.
Built for real customer journeys
One channel. Many ways to help.
Customer
☏Customer supportI need help with my account.
AI or team reply →Answer common questions and hand complex conversations to people.
NEW WHATSAPP LEADJordan LeeQualified enquiry
◇Lead generationCapture and continue conversations with potential customers.
Order #4821In transitExpected tomorrow
▣E-commerce assistanceConnect WhatsApp conversations with supported commerce integrations including Shopify, WooCommerce, Magento and OpenCart.
CAMPAIGNCustomer Update
◉WhatsApp campaigns74% sent
Send template-based messages to eligible, opted-in contacts.
Frequently asked questions
WhatsApp + AIChatVault, explained.
AIChatVault integrates with the WhatsApp Business Platform to help businesses manage AI-assisted customer conversations, human handoff, approved templates and WhatsApp campaigns from one connected workspace.
Yes. A configured AI agent can understand incoming conversations, use connected business knowledge and respond automatically when the request is suitable for AI assistance.
Yes. AIChatVault can process supported WhatsApp media such as images, voice and audio messages, documents and shared location information, turning them into useful context for the AI agent when responding to customer conversations.
Yes. Conversations that need human attention can enter a handoff workflow where a team member sees the context, replies directly and resolves the conversation before automation resumes.
Yes. You can sync templates from Meta, see their current status and use approved templates in supported customer communication workflows.
Yes. AIChatVault supports template-based campaigns to eligible contacts through your connected WhatsApp Business account, with audience selection, personalization and preview.
Yes. Meta Embedded Signup lets you authorize your WhatsApp Business account, select the relevant business and connect a phone number through Meta’s onboarding flow.
Yes. Supported template variables can be mapped to contact name, phone, email or fixed text and resolved for each eligible recipient.
Campaign workflows are designed for eligible contacts and include opt-in controls. Your business remains responsible for collecting and maintaining valid consent for the messages it sends.
Connection health, recent checks and connection errors are visible so your team can identify a channel that needs attention.
Yes. The unified inbox lets your team read conversations, see AI and human activity, reply, take over and resolve threads inside AIChatVault.
Your WhatsApp customer engagement workspace
Bring AI, Your Team and WhatsApp Together.
Automate everyday conversations, hand important moments to your team, and engage customers with personalized WhatsApp campaigns—all from one connected workspace.
Compare plans and pricing →AI ConversationsUnified InboxHuman HandoffCampaigns